Amazon Tops Customer Satisfaction Ratings for Fifth Year in a Row

Amazon tops customer satisfaction ratings for the fifth year in a row. This is because they are guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.Source: http://www.independent.co.uk/news/business/news/amazon-customer-satisfaction-ratings-spotify-prezzo-british-gas-a8172501.html

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